Refund Policy
Last updated: September 9, 2026
Requesting help
For a cancellation, refund, or billing question, email support@gnternationalay.com from the address used for your order. Include your order or payment reference, the service purchased, and the reason for the request. Guest customers can request support without creating an account. Do not email full payment card details.
Project deposits and completed work
Project deposits allocate resources and allow work to begin. Once work has started, deposits are generally non-refundable. If you cancel before work begins, a deposit may be refunded, less any administrative or processing fees disclosed in your project agreement. Payments for completed milestones are generally non-refundable. If a deliverable does not meet the agreed scope, contact us so we can review and address the issue.
Consultation cancellations
Consultation payments start at $1.00 USD, and you choose the amount before paying. If you cancel before the consultation is delivered, you may request a refund of the consultation payment. Completed consultations are generally non-refundable; contact us if the delivered service did not match the agreed scope. If we cannot provide your consultation, we will offer rescheduling or a refund.
Wrong amounts and duplicate payments
Review your consultation amount before confirming payment. If you accidentally enter the wrong amount or believe you were charged twice, contact support promptly with the payment references. We will check the transaction records and resolve confirmed duplicate charges or discuss correction of an undelivered consultation payment.
Website care and ongoing services
You may cancel future website care periods by contacting support. Unused time in a period that has already started is not typically refundable, although service issues may be reviewed individually. Any separate subscription or maintenance agreement may provide additional cancellation terms.
Review and refund method
We review requests against the agreed scope, work delivered, payment records, and applicable law. An eligible refund is returned to the original payment method where supported. Once a refund is issued, the time for funds to appear depends on the payment provider and your bank. We will communicate the decision using your order email.
Your rights
This policy does not limit refund or consumer rights that apply under law. Contact us if you are dissatisfied so we can work toward a fair resolution, which may include revisions, a partial refund, or a full refund depending on the circumstances.
141 Union Blvd Ste 200
Lakewood CO 80228
+1 719-286-5021
support@gnternationalay.com